Open to opportunities

Henry Monyeh

@henrymonyeh

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Product-focused digital product designer skilled in UX, customer support, and cross-functional problem solving.

Nigeria

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What I'm looking for

I seek a role where I can apply UX and cross-functional problem-solving to improve user experiences, collaborate with diverse teams, and drive measurable product and operational outcomes.

I am a digital product designer and customer-focused operations professional with experience coordinating cross-functional teams, improving user onboarding, and designing multi-platform systems. I have delivered measurable results—improving onboarding success and contributing to portfolio growth—by identifying inefficiencies and implementing practical solutions.

I combine hands-on UX design practice with strong communication, documentation, and leadership experience from roles in fintech, microfinance, and education support. I prioritize user experience, collaboration, and continuous learning to drive product impact and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Learners Support Associate

Current

African Leadership Experience (ALX)

Jan 2024 - Present (1 year 11 months)

Supported over 250 learners by resolving onboarding and IT-related issues, improving user experience and increasing onboarding success by 10% through real-time troubleshooting and process-guided solutions.

Learner Support Troubleshooting Customer Service Onboarding Documentation Communication

Digital Product Designer

KodeHauz Solution Planet Limited

May 2024 - Feb 2025 (9 months)

Coordinated cross-functional teams and stakeholder communication to deliver multi-platform design solutions; iterated designs based on feedback and technical constraints to ensure timely project execution.

UI UX Design Prototyping Figma Stakeholder Management Cross Functional Collaboration Documentation

Loan Relationship Officer

Mainstreet Microfinance Bank Limited

Mar 2021 - Feb 2024 (2 years 11 months)

Managed branch operations and loan portfolios, led staff to improve service delivery, and implemented process improvements that contributed to 30% portfolio growth while reducing portfolio exposure through targeted recovery actions.

Loan Management Portfolio Recovery Customer Relationship Management Operations Management Reporting Process Improvement

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

Bachelor of Arts, Fine and Applied Arts

2011 - 2015

Grade: 4.14/5.0 (Second Class Upper)

Activities and societies: Sculptor Unit Studio Coordinator (300 level to final year)

Bachelor of Arts in Fine and Applied Arts with a 4.14/5.0 CGPA (2nd Class Upper), served as Sculptor Unit Studio Coordinator from 300 level to final year.