At MTN Nigeria, I analyze customer, network and revenue data to identify opportunities for retention and growth. My work includes mapping the customer complaint process, tracing service degradation to a 9% rise in complaints, and helping teams prioritize corrective actions.
I also use Excel and Power BI to analyze performance and build KPI dashboards; this work contributed to an 18% increase in ARPU and an 11% quarter-on-quarter reduction in churn. Before MTN Nigeria, I ran Okaybee Farms, where I mapped operational workflows and used sales and cost analysis to guide pricing, production and inventory decisions.
