Olugbode Samuel
@olugbodesamuel
Community Manager | Customer Support Specialist | Business Development | Founder, Nethra.app
What I'm looking for
I’m an optometrist and founder of Nethra, a health-tech platform connecting patients to verified optometrists across Nigeria to eliminate quack eye care and improve access to trusted vision care. I built doctor-first workflows, ran a pre-launch waitlist campaign, secured partnerships across multiple states, and grew a clinical network from concept to launch.
I bring 5+ years in community management and customer support, including Web3/blockchain roles at Phemex and RapidNode. I manage high-volume Telegram and Discord communities, act as the primary point of contact for user inquiries, monitor sentiment in real time, and support safety through moderation bots and anti-scam workflows—while driving engagement through AMAs, announcements, and incentive programs.
With experience spanning product strategy, community marketing, and education, I translate complex information into user-friendly communication and partner across teams to improve user experience. I’m especially drawn to Web3, health-tech, and mission-driven startups where community trust and customer care are core to growth.
Experience
Work history, roles, and key accomplishments
- Built and launched a doctor-first digital health platform connecting patients to verified optometrists across Nigeria, driving platform signups via a pre-launch waitlist campaign
- Secured and managed partnerships with tech hubs, coworking spaces, and law firms across Lagos, Ondo, Kwara and Oyo State, including Ilorin Lions Club, Ilorin Innovation Hub, Experience Vision Creations, Riparo NG, MAL
-Manage day-to-day operations across high-volume Telegram (50,000+ members) and Discord (32,000+ members) communities for a global crypto exchange and SocialFi platform.
-Serve as the primary point of contact for users, resolving product inquiries, troubleshooting issues, and escalating technical concerns to product and engineering teams.
-Monitor community sentiment in real time and handle FUD, m
Led community efforts, focusing on community relations, marketing, and online moderation. Supported community building and engagement through organized online community operations.
Product Strategy: Crafting and executing a visionary product strategy for WHOTIE, aligning it with the blockchain gaming industry's trends and demands.
User-Centric Design: Championing user-centric design principles to ensure a seamless and enjoyable gaming experience for players.
Feature Development: Overseeing the development of new features and updates, constantly enhancing WHOTIE's gameplay
Building of productive, professional relationships both in and out of WXB in order to be more authentic and reliable brand ambassador.
Research trends and hot topics in NFT.
Actively listen to community members, address their concerns, demonstrate an authentic social presence and maintain productive partnerships with community members.
Lead and manage all development efforts and staff members o
Collaborate with the marketing team to create and implement growth campaigns and initiatives.
Work closely with the community team to develop engaging content and drive user engagement across our social channels and on-platform communities.
Assist with user research, surveys, and data analysis to identify user needs, behaviors, and preferences.
Monitor and analyze user engagement metrics and he
Provided Web3 tutoring and instruction while supporting learners with clear communication and learning materials. Delivered training using presentation tools and related communication practices.
Supported design and online content work as a Graphic Design Specialist. Contributed to online content creation during the contract period.
• NFT and Digital Marketer for “Kyzan Clanz”
• Responsible for managing all tasks related to digital marketing and brand awareness
• Responsible for growing Discord community, recommending engagement incentives
• Responsible for organizing twitter raids and engagement
• Meet all deadlines for tasks, projects and content that are provided
Community Manager & Coordinator
Markaccy Intergrated Services Ltd
Sep 2020 - Jul 2021 (10 months)
Coordinated community activities and managed community-related operations at Markaccy Intergrated Services. Worked with a focus on blockchain-related activities during the role.
Worked as Community Manager and coordinator at Markaccy Intergrated Services LTD.
Served as a Student Ambassador and supported outreach activities for Markaccy Intergrated Services. Contributed to blockchain education-related community efforts during the role.
Education
Degrees, certifications, and relevant coursework
University of Ilorin, Nigeria
Doctor of Optometry, Optometry and Vision Science
2017 - 2024
University of Ilorin
Doctor of Optometry, Optometry and Vision Science
2017 - 2024
Completed a Doctor of Optometry program with study in Optometry and Vision Science. Trained in patient care as part of the optometry curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
olugbodeportfolio.lovable.appJob categories
Skills
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