Olle User

• Provide first-line support for Microsoft Office, accounts, IP/Wi-Fi connectivity, software, and devices across Windows and macOS.
• Troubleshoot issues through chat, phone, and in-person support, communicating solutions clearly to students and staff.
• Follow IT support processes and escalate more complex technical issues when needed.

• Analyze large volumes of game and performance data to identify patterns and improve decision-making.
• Track performance metrics such as ROI, profitability, volume, and hourly results.
• Apply probability, statistics, and risk assessment in decision-making under uncertainty.

• Competed in professional and international tournaments, earning ATP ranking points.
• Managed training, competition, travel, and tournament preparation independently.
• Analyzed performance and adapted strategies based on opponents and areas for improvement.

•Provide individual and group coaching to players of different ages and skill levels.
•Plan training sessions, give technical feedback, and adapt coaching to individual goals.
•Work independently with clients while collaborating with coaches and tennis clubs.