Olivia Rochester

Provided quality patient care in a fast-paced hospital setting, completing patient assessments and admissions while collaborating with physicians and other specialties to develop and implement evidence-based care plans. Cared for patients in ED Observation pending placement, diagnostic testing, or additional medical evaluation, working in collaboration with the nursing team to ensure all patient c

Performed patient assessments and reassessments regularly in accordance with established policy, organizing work and utilizing time efficiently based on knowledge of nursing theories and procedures. Provided individualized education for the patient, family, and caregiver throughout the continuum of care, working closely with all healthcare providers to facilitate and coordinate efficient, effectiv

Worked as a staff Registered Nurse in the IMCU Department, providing patient care, evaluating needs, and prioritizing treatment. Managed various drains and drips, conducted diagnostic assessments, and implemented appropriate interventions, coordinating with Hospitalist Case Manager and interdisciplinary rounds to develop individualized plans of care.

Monitored, implemented, and documented patient conditions, effectively caring for 20-30 patients. Reinforced nursing education for patients and family members, and managed medication administration and compliance, including admission and evaluation of patients as needed.

Supervised 15-20 call center personnel locally and 25 at an offshore site, handling claim initiation and general customer service inquiries from claimants, provider offices, and client personnel. Hired, motivated, and coached staff on work procedures and teamwork, monitoring performance measurements and schedule adherence to ensure performance guarantees were satisfied.

Coordinated short-term disability claims in accordance with plan, statutory, and Workers' Compensation guidelines. Obtained and analyzed relevant medical information to determine eligibility for disability benefits.

Acquired an Associate of Science in Nursing, building foundational knowledge in patient care, medical procedures, and healthcare ethics. Prepared for entry-level nursing roles.

Completed a Bachelor of Science in Nursing program, gaining comprehensive knowledge and skills essential for professional nursing practice. Focused on advanced nursing concepts and patient care strategies.

Obtained an Associate in Arts degree, providing a broad educational foundation. Developed critical thinking and communication skills.