Ojelade Bolatito Victoria
@ojeladebolatitovicto
I’m a Customer Support professional with over 8 years of experience in customer service, quality assurance and also a Certified Virtual Assistant.
NigeriaWhat I'm looking for
I have lead telemarketing and customer operations at Dochel Technologies, where I supervise daily activities, customer follow-ups, call audits, and operational reporting.
Previously at ISON BPO International Limited, I evaluated customer interactions against KPIs, delivered agent coaching, monitored onboarding readiness, and reported on CSAT, compliance, and quality performance.
Across more than eight years in customer experience and operations, I've resolved customer issues, improved service delivery, and supported teams to deliver professional, customer-first service.
Experience
Work history, roles, and key accomplishments
Team Lead – Telemarketing & Operations
Dochel Technologies
Jul 2024 - Sep 2025 (1 year 2 months)
Supervise daily telemarketing and customer operations, coordinate follow-ups, monitor interactions, and support onboarding and mentoring of new employees.
Quality Analyst – Quality Assurance Department
ISON BPO International Limited
Jul 2019 - Jan 2024 (4 years 6 months)
Conducted live and archived customer interaction audits, evaluated performance against KPIs, delivered coaching, and prepared reports on CSAT and quality metrics.
Customer Service Representative – Operations Department
ISON BPO International Limited
Apr 2017 - Jan 2018 (9 months)
Handled high volumes of inbound and outbound customer interactions, resolved enquiries and complaints, and escalated complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Customer Relationship Management (CICRM)
PGD, Customer Relations
Postgraduate Diploma in Customer Relations from the Chartered Institute of Customer Relationship Management, completed in 2016.
University of Ilorin
Bachelor of Science, Political Science
Bachelor of Science in Political Science from the University of Ilorin, completed in 2015.
Victory Secondary School
SSCE, General Studies
Completed secondary education at Victory Secondary School, Zaria, Kaduna State, in 2006.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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