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As a Freelance Graphic Designer, I manage projects from start to finish, including client briefings, market research, creative proposals, and final delivery. I work with both local and international clients to provide custom graphic design services.

Provided assistance to French HP retailers in EMEA with logistics, SAP, and accounting services, ensuring high-quality customer support and effective communication.

Delivered phone support in French and English for French and Canadian clients, addressing technical issues related to Microsoft products and services.

Resolved Citrix and Office 365 incidents while troubleshooting various Windows operating systems. Applied ITIL processes and trained new colleagues.

Provided first-line problem-solving for servers, desktops, and laptops, managing incidents efficiently through phone and email support.

Conducted research on books and archives, writing articles for various publications while providing customer support.

Taught English and French to students, developing lesson plans and engaging students in language learning.

Instructed students in English language, focusing on grammar, vocabulary, and conversational skills.

Studied Intercultural studies and French language, enhancing language proficiency and understanding of cultural nuances.

Pursued a Master's degree in Intercultural Communication, focusing on the dynamics of communication across cultures and the importance of language in intercultural contexts.

Completed a Bachelor's degree in Foreign Languages, specializing in English and French, which provided a strong foundation in language skills and cultural studies.