oana verdOV
Open to opportunities

oana verd

@oanaverd

Aspiring graphic designer with a background in IT and customer relations.

Zimbabwe

What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can grow my design skills and contribute to impactful projects.

I'm an aspiring graphic designer with a unique blend of skills in IT and customer relations. My journey has equipped me with a keen eye for detail and a strong ability to work collaboratively in teams. I thrive on creativity and analytical thinking, constantly seeking to refine my existing skills while acquiring new ones.

As a freelance graphic designer, I manage projects from inception to completion, collaborating with both local and international clients. My experience includes providing tailored graphic design services, ensuring client satisfaction through effective communication and creative proposals. I am passionate about design and committed to delivering high-quality work that meets client needs.

Experience

Work history, roles, and key accomplishments

SE
Current

Freelance Graphic Designer

Self Employed

Mar 2023 - Present (2 years 3 months)

As a Freelance Graphic Designer, I manage projects from start to finish, including client briefings, market research, creative proposals, and final delivery. I work with both local and international clients to provide custom graphic design services.

AS

Customer Service Analyst

APT S.R.L.

May 2019 - Apr 2024 (4 years 11 months)

Provided assistance to French HP retailers in EMEA with logistics, SAP, and accounting services, ensuring high-quality customer support and effective communication.

MI

Project-Based Freelancer

Microsoft

Mar 2019 - Sep 2019 (6 months)

Delivered phone support in French and English for French and Canadian clients, addressing technical issues related to Microsoft products and services.

CR

Technical Support Engineer

Cegeka Romania

Jan 2016 - Dec 2016 (11 months)

Resolved Citrix and Office 365 incidents while troubleshooting various Windows operating systems. Applied ITIL processes and trained new colleagues.

CR

Helpdesk Analyst

Cegeka Romania

Mar 2014 - Mar 2015 (1 year)

Provided first-line problem-solving for servers, desktops, and laptops, managing incidents efficiently through phone and email support.

WR

Customer Support

Webhelp Romania

Mar 2013 - Oct 2013 (7 months)

Conducted research on books and archives, writing articles for various publications while providing customer support.

MC

English and French Teacher

Magister Linguistic Center

May 2011 - Jun 2011 (1 month)

Taught English and French to students, developing lesson plans and engaging students in language learning.

AS

English Teacher

Augustin General School

Sep 2009 - Sep 2009 (0 months)

Instructed students in English language, focusing on grammar, vocabulary, and conversational skills.

Education

Degrees, certifications, and relevant coursework

University of Franche-Comté logoUF

University of Franche-Comté

Bachelor's, Intercultural Studies

2010 - 2011

Studied Intercultural studies and French language, enhancing language proficiency and understanding of cultural nuances.

Transilvania University logoTU

Transilvania University

Master's, Intercultural Communication

2009 - 2011

Pursued a Master's degree in Intercultural Communication, focusing on the dynamics of communication across cultures and the importance of language in intercultural contexts.

Transilvania University logoTU

Transilvania University

Bachelor's, Foreign Languages

2006 - 2009

Completed a Bachelor's degree in Foreign Languages, specializing in English and French, which provided a strong foundation in language skills and cultural studies.

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