Open to opportunities

Oabile Motlobong

@oabilemotlobong

Customer service and logistics leader with 10+ years driving risk-aware operations, people-centric teams, and sustainable growth.

Botswana

Message

What I'm looking for

I’m looking to lead customer service and operations where I can apply data-driven performance management, compliance, and continuous improvement—while using ethical, risk-aware leadership to build cohesive teams and deliver sustainable value.

I’m a customer service and logistics leader with more than a decade of experience spanning property consultancy, investment management, and supply chain leadership. I build strategy grounded in ethical leadership and risk-aware decision-making, then deliver through structured execution, coaching, and accountable team performance.

In my current role as a Team Lead, I oversee operational and customer experience targets using metrics like AHT, FCR, CSAT, and QA, while ensuring compliance with service quality standards and client SLAs. I also optimize workforce planning, manage escalations, and champion process improvement initiatives to strengthen efficiency and customer experience—while bringing people-centered leadership that helps teams perform at their best.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

CCI Global

Oct 2025 - Present (9 months)

Led a customer service team to exceed operational and customer experience targets. Managed KPIs (AHT, FCR, CSAT, QA), coaching, compliance with policies/client SLAs, escalations, and workforce planning.

Customer Service Leadership Team Coaching FCR CSAT & QA Quality Assurance Compliance Escalation Management Workforce Planning Scheduling Process Improvement

Current

Managing Partner

Current

Abang Consultancy

Nov 2009 - Present (16 years 8 months)

Lead property acquisition and development initiatives and manage equity growth through diversified investment portfolios. Oversees project development, sales strategy, online retail, and client advisory services for real estate, crypto, and stocks.

Property Acquisition Property Development Investment Management Project Development Sales Strategy Online Retail Client Advisory

Logistics Manager

Red Dot Distribution

Sep 2023 - Sep 2025 (2 years)

Directed transportation planning, supplier coordination, and customs compliance. Improved warehouse operations through risk mitigation, fire safety, fleet management, and operational security to prevent asset loss.

Transportation Planning Supplier Coordination Customs Compliance Warehouse operations Fire Safety Risk Mitigation Fleet Management Operational Security Security Risk Management

Warehouse Assistant & Credit Control

Bidvest Steiner

Apr 2022 - Aug 2023 (1 year 4 months)

Handled client accounts, credit checks, invoices, and audit preparation while supporting dispatch, stock control, and delivery operations. Balanced financial accuracy and compliance checks across dual responsibilities.

Client Account Management Credit Checks Invoicing Audit Preparation Financial Accuracy Compliance Dispatch Stock Control Delivery Operations

Security Officer

Security Systems

Nov 2021 - Apr 2022 (5 months)

Conducted site patrols and monitored surveillance to enforce security protocols. Assessed threats, ensured compliance, and managed incident response and problem-solving.

Site Patrols Surveillance Monitoring Security Protocols Threat Assessment Compliance Crisis Management Incident Response Problem Solving

Intern - Accounting Unit

Ministry of Transport and Communications

Nov 2021 - Apr 2022 (5 months)

Processed supplier payments, handled payroll adjustments, and prepared financial forecasts. Supported compliance and deadline-driven financial reporting within the accounting unit.

Financial Forecasting Financial Compliance

Intern - Youth Development Fund Unit

Ministry of Youth, Sport and Culture

Nov 2021 - Apr 2022 (5 months)

Supported youth programs by monitoring funded projects and compiling performance reports. Maintained records, built rapport with beneficiaries, and helped address project challenges to support accountable program execution.

Youth Program Support performance reporting Record Management Beneficiary Rapport Building