Nyingcho Christian Maluyen

Built and managed a custom digital scheduling system to automate customer bookings and optimize client traffic flow. Trained team members on software navigation, improving overall team efficiency and customer service data management.

Managed face-to-face and digital customer payment collections, ensuring precise ledger entry and daily balance accuracy. Negotiated payment settlements calmly and professionally, successfully resolving complex customer billing issues.

Handled, organized, and securely distributed highly confidential, high-volume examination assets. Maintained flawless, audit-ready data records to ensure completely smooth, compliant operational processes.

Developed responsive web interfaces using modern technologies, ensuring quality, usability, and performance across devices.

Deliver exceptional front-line support, managing high-volume client inquiries and ensuring a positive, professional customer experience. Resolve complex customer service issues and account inquiries calmly and efficiently under pressure.

Pursued a Bachelor's Degree in Computer Science, graduating in January 2025. Thesis focused on cross-site scripting and mitigation techniques.

Completed the Oracle Cloud Infrastructure 2023 Certified Foundations certification.

Earned the Advanced Level Certificate (2020-2021) and Ordinary Level (2017-2018) from the Cameroon Government GCE.