Open to opportunities

Nura Mohammed

@nuramohammed1

Message

Financial advisor and customer support professional focused on tailored insurance planning.

Kenya

Message

What I'm looking for

I’m looking for a role where I can combine client-focused support with tailored insurance/financial planning and data-driven accuracy. I want clear standards, opportunities to improve processes, and a team that values mentorship, quality, and measurable customer outcomes.

I help clients make confident financial decisions by evaluating their financial situation, liabilities, dependence, and life goals—then tailoring insurance policies to fit their needs and budget. I’m committed to support, wealth accumulation, asset protection, and tax planning while educating clients on the value of insurance in their financial journey.

In customer-facing roles, I’ve built a track record of consistent customer satisfaction by resolving issues efficiently, providing clear guidance, and meeting rigorous quality control standards. I leverage airline reservation systems and BPO call center technology to process bookings, changes, and special requests accurately, and I escalate complex cases to the right teams.

I also bring strong operational and data discipline from data entry and training experience—prioritizing tasks for workflow efficiency, maintaining meticulous records, and verifying data accuracy. Beyond support and finance, I’ve led sales and coordinated projects by setting agendas, managing performance, and motivating teams toward shared goals.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

Icealions Group

Jan 2025 - Present (1 year 3 months)

Evaluated clients’ financial situations, including liabilities and life goals, and tailored insurance and wealth-focused plans to match their needs and budgets. Educated clients on insurance importance while maintaining compliance with regulatory and fiduciary standards.

Insurance Policy Customization Wealth Planning Asset Protection Tax Planning Regulatory Compliance

Customer Service Agent

CCI Global

Sep 2023 - Dec 2024 (1 year 3 months)

Provided customer support for airline reservations by accurately processing bookings, changes, and special requests using reservation and BPO call center systems. Maintained quality control, resolved inquiries efficiently to achieve high satisfaction, and escalated complex cases to the appropriate teams.

Customer Service Call Center Support Booking Management Quality Assurance Customer Escalation Customer Feedback Analysis Record keeping

Data Entry Clerk

Jetblue University College

Jan 2023 - May 2023 (4 months)

Reviewed, prioritized, and completed data entry tasks to improve workflow efficiency while maintaining meticulous registry file management. Typed at 35 words per minute and verified data accuracy to uphold data integrity and quality standards.

Data Entry Data Verification Workflow Optimization Data Integrity Customer Support

Sales Supervisor

Garden of Hope Foundation

Jul 2021 - Jul 2022 (1 year)

Planned and executed sales strategies, consistently exceeding targets through strong alignment with customer needs. Led and supervised the sales team, conducted performance evaluations, and implemented initiatives that boosted sales performance and employee morale.

Sales Planning Team Leadership Performance Management Sales Strategy Client Management Coaching and Mentoring

Coordinator

Superb CBO

Mar 2020 - Jun 2020 (3 months)

Coordinated project execution by managing delivery and ensuring successful outcomes. Supported stakeholder communication, relationship building, and provision of resources needed to achieve organizational objectives.

Project Coordination Stakeholder Management Client Management Team Leadership Performance Management Relationship Building Resource Planning Communication

Education

Degrees, certifications, and relevant coursework

Jetblue University College

2023 - 2023

Completed a certificate program in data entry/customer service and related training in leadership, entrepreneurship, and information technology from January 2023 to May 2023.