Joseph Kariuki

Prospected and generated leads, conducted needs analysis, and advised clients on life, wealth management, and critical illness insurance solutions. Managed policy servicing and claims support while ensuring accurate, compliant documentation and building annual marketing plans.

Served as first point of contact for guests and coordinated with operations and dispatch teams to ensure timely, accurate order preparation and delivery. Monitored trends in complaints and compliments, supported service training, and maintained workplace safety by reporting hazards and replenishing supplies.

Monitored employee activities and operational processes for ethics and conduct red flags, leading a team of 4 members. Conducted forensic audits, implemented anti-fraud controls and fraud risk assessments, advised on ethical dilemmas, and developed codes of conduct and whistleblower/conflict-of-interest policies.

Supported RSC program planning by contributing to staff projections and budget inputs. Trained, tested, supervised, and provided field support to interpreters, conducting cultural orientation and interpreting/translation as required while maintaining knowledge of the U.S. Refugee Admissions Program.

Led end-to-end project delivery from initiation to closing by building project teams, coordinating stakeholders, and managing project budgets. Improved operational performance by documenting issues and resolving product concerns through consumer testing, contributing to profits after losses of 70k+ and using Excel for inventory tracking.

Provided executive support by managing complex calendars across multiple time zones and handling email correspondence on behalf of the managing director. Coordinated travel itineraries, maintained expense and budget tracking, and organized meeting/event logistics with accurate documentation.

Completed a Diploma in Information Technology at Hyrax Education Institute in Nakuru.

Earned a Bachelor of Arts in Communication and Media from Pan Africa Christian University in Nairobi.