Open to opportunities

Ntoetse Masupha

@ntoetsemasupha

Message

Reliable receptionist delivering strong front-desk, admin, and client service support.

Lesotho

Message

What I'm looking for

I’m looking for a role where I can use my office administration and front-desk client service strengths to keep operations organized, improve guest experience, and support a team with accurate records, reporting, and dependable coordination.

I am a highly motivated and reliable candidate with proven experience in administration, client service, and office support, with a focus on smooth front-desk operations. From November 2021 to December 2023, I managed reception duties, handled incoming calls and emails, maintained accurate guest/client records, and scheduled appointments and meetings.

In 2025, as an Interim Supervisor, I supervised daily front-of-office operations and coordinated staff, supported interviews and onboarding, and administered guest/client questionnaires to compile feedback reports. I bring professionalism, strong organizational skills, and a positive attitude—plus dependable data capturing, document organization, and team coordination to support management with administrative reporting and task delegation.

Experience

Work history, roles, and key accomplishments

Interim Supervisor

Tribute Guest House

Mar 2025 - Jul 2025 (4 months)

Supervised daily front-of-office operations and coordinated staff to ensure smooth workflow. Assisted with interviews and onboarding, managed guest questionnaires, and compiled feedback for administrative reporting.

Guest Questionnaire Administration Workflow Management Task Delegation

Receptionist

Tribute Guest House

Nov 2021 - Dec 2023 (2 years 1 month)

Managed front desk operations, welcoming guests and handling incoming calls and email correspondence professionally. Maintained accurate guest/client records, scheduled appointments, and prepared daily administrative documents.

Front Desk Reception Customer Service Data Entry Appointment Scheduling