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@nomzamouser

Business Intelligence Developer at HUNTSWOOD who automated Power BI dashboards, cutting daily processing from 60 minutes to under 60 seconds.

South Africa

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At HUNTSWOOD, I architect and maintain automated Power BI dashboards that replaced manual data collection and reduced daily processing cycles from 60 minutes to under 60 seconds. I also model Genesys telephony data to show queue metrics, advisor handle times, and operational productivity.

I engineered a quality assurance scorecard linking Microsoft Forms, SharePoint, Power Automate, and Power BI to align an external US client’s quality standards with internal delivery metrics. I’ve also developed Python and Pandas scripts to reshape Excel data for automated reporting, and integrated REST APIs into a prediction dashboard.

Before moving into business intelligence, I worked on the OVO Energy campaign resolving escalated complaints, analyzing root causes, and coaching advisors in de-escalation. I hold a BCom in Business Informatics from UNISA and am currently completing a BCom Honours in Business Informatics.

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Developer

Current

Huntswood

Dec 2024 - Present (1 year 11 months)

Architected and maintained 4 fully automated production Power BI dashboards with scheduled cloud refreshes, reducing daily processing cycles from 60 minutes to under 60 seconds. Engineered automated QA scorecard pipelines and integrated REST APIs for dynamic analytics.

Power BI DAX Power Query Power Automate SQL Python Pandas Genesys SharePoint REST APIs Data Modeling ETL Performance Optimization Tabular Editor

Complaints Resolver & Quality Advisor

Huntswood

Aug 2021 - Nov 2024 (3 years 3 months)

Managed complex customer complaints and escalations for the OVO Energy campaign, ensuring compliance with UK energy regulations. Coached advisors on de-escalation and performed root-cause analysis to improve service quality.

Complaint Management Root Cause Analysis Quality Assurance SLA Compliance Coaching De escalation CRM

Call Center Representative

Aegis Global

Nov 2017 - Jun 2020 (2 years 7 months)

Managed and verified customer data across multi-platform enterprise reservation systems, maintaining high data entry accuracy. Handled customer requests and complaint escalations while meeting service level targets.

CRM Avaya Opera LiveEngage Data Entry Customer Service Complaint Escalation

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce Honours, Business Informatics

Currently completing a Bachelor of Commerce Honours in Business Informatics, focusing on Human-Computer Interaction, Information Security Architecture, Research Methodologies, and Advanced Internal Audit Practice.

University of South Africa

Bachelor of Commerce, Business Informatics

Conferred a Bachelor of Commerce in Business Informatics in 2025, majoring in Information Systems with key modules including Relational Database Design, Visual Programming in Python, and Advanced Systems Development.

MANCOSA

Higher Certificate, Business Management

Grade: Distinctions in End User Computing, Business Mathematics, Management Principles, and Business Communication

Completed a Higher Certificate in Business Management with distinctions in End User Computing, Business Mathematics, Management Principles, and Business Communication.