Nkatha Kirimi

I am a dedicated virtual assistant with a strong focus on providing exceptional administrative support and customer relationship management. My experience spans various industries, including e-commerce and real estate, where I have honed my skills in data entry, appointment scheduling, and effective communication. I pride myself on my ability to exceed client expectations through meticulous attention to detail and strong organizational skills.

In my recent role as a volunteer at Fika Restaurant, I managed appointment scheduling for adoption meetings, ensuring a smooth flow and minimizing wait times. I effectively communicated with potential adopters, providing them with necessary information and addressing inquiries. Additionally, my freelance experience as a Social Media Manager for Hoteli Serene Haven allowed me to create engaging content and track social media analytics, further enhancing my skills in digital marketing.

As a group project leader in social media management, I coordinated tasks and deadlines for my team, ensuring timely project completion and effective communication. I am proficient in various tools such as Hootsuite, Mailchimp, and Zendesk, which enable me to deliver seamless support and contribute to the success of any team I am part of.