At Plintron Mobility Services, I own the roadmap for a B2C telecom platform spanning 30+ global markets. I translate business objectives and customer insights into product initiatives and shape journeys from onboarding through post-purchase self-service.
I drive product development for mobile applications and digital self-care platforms, from discovery and requirements through UAT, launch, and continuous improvement. I also coordinate backlog refinement, sprint planning, stakeholder reviews, and releases.
At Jobbatical, I automated European government website forms, reducing internal processing time by 80%, and collaborated with data scientists to improve AI chatbot capabilities, reducing human involvement in query handling by 40%.
At Value Health Solutions Inc., I defined business requirements and managed a product backlog. I also built a customer feedback system that improved product feature implementation by 20%.
