Niten Sinha

Run day-to-day operations for a media consulting venture covering artist management, personal branding, and digital growth. Lead a small team of interns and manage vendor, partner, and client relationships.

Support artist development, release operations, and industry relationships, managing stakeholder relationships that have held for over a decade.

Managed workforce scheduling and queue operations across a high-volume, multi-channel support floor, ensuring SLA compliance and acting as the operational escalation point. Used Metabase and Looker to track performance and provide staffing and workflow recommendations.

Led process simplification as an L3 Supervisor, trained and onboarded new hires, and handled complex escalations including account recovery and product issues. Supported scheduling, queue monitoring, and workload balancing.

Delivered real-time chat support for retail banking products in a high-volume, SLA-governed environment. Managed customer cases and escalations while maintaining service quality and CSAT.

Managed day-to-day facility operations, client onboarding, and service coordination.

Supervised civil maintenance and infrastructure projects, coordinating with engineers and contractors on compliance.

Provided client-facing service delivery and logistics coordination.

Completed Higher Secondary (HSSLC) from the National Institute of Open Schooling.

Completed structured training in Generative AI, AI for Marketing Leaders, and AI Powered UX: Design, Build & Launch.

Earned an Elite Certificate in Breaking Into Product Management and Building Materials & Composites.