Nikki Allen
@nikkiallen
I resolve complex technical support incidents across devices, operating systems, accounts, and connectivity.
United StatesWhat I'm looking for
At Assurant, I diagnose and resolve complex hardware, software, mobile device, and connectivity incidents across Windows, macOS, iOS, and Android. I own client issues from intake through resolution, identify root causes, document findings, and maintain strong end-user relationships.
I've also supported employees and customers at Insight Global, Citi Bank, and KellyConnect, handling account access, Active Directory account creation, ServiceNow tickets, password resets, financial account issues, and software guidance. With more than 10 years of remote experience, I bring technical leadership, analytical thinking, and dependable ticket-based support.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
Assurant
Sep 2024 - Present (1 year 11 months)
Provide high-quality technical support to diagnose and resolve support incidents, troubleshooting complex hardware, software, mobile device, and connectivity issues across multiple platforms. Own client issues from intake through resolution, collaborating with other teams and maintaining strong end-user relationships.
Education
Degrees, certifications, and relevant coursework
College of Western Idaho
GED, General Education
Completed and achieved General Educational Development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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