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Nikitha Ganesh

@nikithaganesh

System Engineer at Infosys who automated server health checks and reduced MTTR with Splunk.

At Infosys Ltd, I automated server maintenance and health checks with Bash and PowerShell, and optimized SQL queries to improve data extraction and analysis performance.

As a Senior Systems Engineer at Infosys Ltd, I maintained Linux and Windows server environments and used Splunk to investigate system anomalies. I also reduced MTTR through proactive log analysis and monitoring.

Earlier, at Glow Touch Technologies, I provided L1/L2 support for network and server issues. As a Data Analyst Intern at Rubixe, I cleaned and transformed data and maintained Tableau dashboards.

Experience

Work history, roles, and key accomplishments

Technology Analyst

Infosys Ltd

Jul 2023 - Jun 2024 (11 months)

Designed and implemented system features for business-critical applications, performed root cause analysis on high-priority incidents, and automated server maintenance using Bash and PowerShell. Optimized SQL queries and managed hybrid IT environments to ensure high availability.

BASH PowerShell SQL Linux Windows Server AWS Azure DevOps CI CD Splunk Docker Jenkins Git ITIL Disaster Recovery

Senior Systems Engineer

Infosys Ltd

Apr 2022 - Jul 2023 (1 year 3 months)

Maintained Linux and Windows server environments ensuring 99.9% uptime, mentored junior engineers, investigated system anomalies using Splunk, and enforced security protocols. Participated in Change Advisory Board reviews for patch deployments.

Linux Windows Server Splunk Security Firewalls Access Control DevOps Mentorship Patch Management

Data Analyst Intern

Rubixe

Oct 2021 - May 2022 (7 months)

Cleaned and transformed raw data for analytical reporting, maintained Tableau dashboards, and prepared technical documentation and metadata for datasets.

Data Cleaning data transformation Tableau Documentation Metadata

Technical Support Engineer

Glow Touch Technologies

Jul 2018 - Dec 2021 (3 years 5 months)

Provided L1/L2 technical support for network and server issues, diagnosed and resolved complex network issues, and conducted functionality and load testing for customer websites. Trained new support staff and developed onboarding manuals.

Network Troubleshooting DNS Load Testing Customer Support Training Documentation