Nidhi garg

I am a certified Scrum Master with over 13 years of experience in customer service and support, specializing in release and change management. My career has been marked by a commitment to improving team dynamics and project delivery through effective communication and proactive problem-solving. I have successfully acted as a Scrum Master for product teams, guiding them to enhance their workflows and achieve their goals.

Throughout my career, I have worked closely with cross-functional teams to ensure timely deliveries and high client satisfaction. My experience includes managing multiple delivery priorities and mentoring team members on Scrum practices. I have a proven track record of facilitating scrum ceremonies, refining product backlogs, and maintaining transparency with stakeholders. My technical expertise spans various project management tools, including MS Project, ServiceNow, and Azure DevOps.