Nicolle Hay

Leads onboarding and training initiatives, creating learning experiences that support new hires and transitioning teams while aligning with regulatory needs.

• Led the creation of a Virtual Binder in OneNote used across teams for onboarding, training, and team reference—improving access to up-to-date resources and reducing reliance on outdated corporate tools.
• Designed and delivered live and self-guided training materials to support onboarding of new Sales Associates and transitioning teams.
• Created and maintained job aids, Quick Reference Guides,

In this role, I served as a trusted point of contact for advisory teams across the firm, offering day-to-day support, resource navigation, and guidance through complex or unfamiliar situations. I was recognized as a subject matter expert on registered plans, including RIFs, LIFs, RRSPs, TFSAs, and RESPs, and regularly supported advisors in navigating the nuances of these account types with confide

As an Associate Investment Advisor, I supported the daily operations of a high-performing advisory team by managing client service workflows, coordinating portfolio-related tasks, and ensuring every client interaction reflected accuracy, trust, and care.

• Acted as the primary point of contact for client inquiries, providing timely and accurate information related to account servicing, investment

In my role as an RR Licensed Financial Advisor Associate, I supported an investment advisor by managing client relationships, executing trades, and ensuring full regulatory compliance across day-to-day operations. I combined technical acumen with people-first service to help teams deliver an exceptional client experience.

• Processed client instructions, including trades, contributions, and withd

Provided financial advisory support at ATB Financial, supporting client service and investment operations in a regulatory-compliant environment.

As a front-line team member at ATB Financial, I provided high-quality, client-centered service in a busy retail banking environment. My focus was on building trusted relationships, resolving client inquiries efficiently, and supporting a wide range of banking needs—from everyday transactions to product education.

• Delivered day-to-day banking services to personal and small business clients, incl

Completed the Wealth Management Essentials (WME) program at Canadian Securities Institute from 2019 to 2020.

Completed the Canadian Securities Course (CSC) at Canadian Securities Institute from 2016 to 2017.

Completed the Canadian Conduct and Practices Handbook (CPH) program at Canadian Securities Institute from 2016 to 2017.