Open to opportunities

Nicolene Grobler

@nicolenegrobler

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Experienced office administrator and educator with strong organizational and leadership skills.

South Africa

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What I'm looking for

Seeking a challenging role in Administration, Virtual Assistance or Business Management that offers growth opportunities and a dynamic work environment.

I am an accomplished professional with extensive experience in office administration, customer service, and education. Currently, I serve as an Office Administrator at Syntech Distribution in Johannesburg, where I manage key administrative tasks, coordinate office operations, and support senior management. My role involves overseeing personnel, organizing events, and ensuring compliance with office policies.

Prior to my current position, I worked as an English Teacher and Coordinator at Anubanchonburi School and Assumption College in Thailand. I taught various subjects, developed curriculum plans, and organized educational activities. Additionally, I have a strong background in customer service, having worked at Nashua Mobile and Mustek, where I handled client relations, resolved customer complaints, and contributed to business growth.

I hold a National Senior Certificate and have completed several professional development courses, including a TEFL certification and diplomas in Business Management and Project Management. I am committed to continuous learning and professional growth, striving to deliver exceptional results in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Syntech Distribution

Jan 2020 - Present (5 years 6 months)

As an Office Administrator, I manage administrative support for senior management, coordinate meetings, oversee office operations, and ensure smooth functioning of daily tasks. I also handle correspondence, manage office supplies, and assist in recruitment processes.

Office Management Administrative Support Meeting Management Invoicing Policy Implementation Time Management Customer Service Communication Problem Solving

Office Administrator

Midrand Canopy Centre

Sep 2019 - Jan 2020 (4 months)

In this role, I operated the switchboard, managed stock reports, invoiced sales, and supervised front desk duties. I ensured high standards of service and maintained accurate records of stock and customer interactions.

Invoicing Customer Service Communication Problem Solving Time Management

English Teacher / Coordinator

Anubanchonburi School and Assumption College

Apr 2014 - Jul 2019 (5 years 3 months)

I taught English to various grade levels, developed lesson plans, and coordinated English competitions. I focused on enhancing students' language skills through creative projects and effective classroom management.

Teaching Lesson planning Classroom Management Curriculum Development Communication Creative Team Collaboration Event Coordination

Tutor / Trainer

Various Private Language Centers

Apr 2014 - Jul 2019 (5 years 3 months)

I provided English tutoring to students of all ages, conducted seminars, and taught Business English. My role involved adapting teaching methods to suit different learning levels and needs.

Teaching Classroom Management Communication Student Engagement

Customer Services Representative

Nashua Mobile

Jul 2008 - Feb 2014 (5 years 7 months)

I managed customer inquiries across various channels, ensuring satisfaction and resolving complaints. I also handled upgrades and liaised with corporate clients to maintain relationships and meet their needs.

Customer Service Complaint Handling Communication Relationship Management Sales Support Problem Solving Team Collaboration Data Management

Customer Liaison Clerk

Mustek

Jun 2007 - Jul 2008 (1 year 1 month)

I liaised with technicians to create customer quotations, managed call queues, and provided ongoing customer support. My role required effective communication and organization to ensure customer satisfaction.

Quotation Management Communication Customer Support Problem Solving Team Collaboration

Sports Coach

St Dominic’s Catholic School

May 2006 - Jun 2007 (1 year 1 month)

As a Sports Coach, I trained students in various sports, focusing on skill development and teamwork. I organized events and maintained progress reports for the students.

Coaching Team Building Communication Progress Reports Leadership

Education

Degrees, certifications, and relevant coursework

E-Learning College

Diploma in Project Management, Project Management

2024 -

Completed a Diploma in Project Management focusing on Project Cost Management, Project Life Cycle, and Project Risk Management.

E-Learning College

Diploma in Business Management, Business Management

2024 -

Completed a Diploma in Business Management covering various subjects including Building an Effective Team, Business Ethics for the Office, and Strategic Planning Process.