At US MED, I investigate and resolve patient billing inquiries for U.S. healthcare accounts. I review EOBs and insurance claim outcomes through Waystar to determine accurate patient responsibility.
I process patient payments, issue receipts, and audit patient ledgers for billing accuracy. I also coordinate with insurance verification and billing departments on claim resubmissions and account resolution.
I communicate claim denials, refund statuses, and account updates to patients, and escalate complex billing matters for follow-up. I maintain HIPAA compliance when handling patient information.
My experience also includes dental assisting at Kensington Dental Clinic and an aircraft mechanic apprenticeship at 43 Air School (Pty) Ltd. I studied computer software engineering at Zimbabwe Open University and completed CS50 Introduction to Computer Science coursework at Harvard University.
