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Nic MccrossanNM
Looking for a job

Nic Mccrossan

@nicmccrossan

I lead creative delivery, client operations, and high-performing agency teams.

United Kingdom
Message

What I'm looking for

I'm looking to lead creative delivery, client operations and cross-functional teams where I can strengthen processes, scale capacity, protect creative standards and keep work commercially sound.

I've spent 25+ years leading creative services, client delivery and studio operations across agency environments.

At MadeBrave, I direct delivery standards, workflow, budgets and resourcing across a multi-disciplinary client roster including Bank of Scotland, Firstbus, Velux, Medtronic, Diageo and Tunnock's. I protect creative quality and client trust by resolving delivery risks before they reach the client.

Previously at Frame Agency, I led creative services and studio delivery for a team of 80+ across creative, artwork, production and support functions. I managed high-volume, multi-channel campaigns for clients including VisitScotland, RBS, ScotRail and Subway, with accountability for supplier costs, budgets and delivery timelines.

I've also led campaign management and traffic at STV Creative, managing regulated broadcast and digital delivery. I build practical processes, clear governance and scalable ways of working that help teams deliver strong creative work on time and on budget.

Experience

Work history, roles, and key accomplishments

MA
Current

Creative Services Manager (Operations)

MadeBrave

Sep 2021 - Present (5 years)

Senior lead directing creative delivery, client servicing standards, and team performance across a multi-client, multi-disciplinary roster. Owns project financials, client budgets, and delivery forecasting, and acts as primary escalation point for delivery risk.

Education

Degrees, certifications, and relevant coursework

GP

Glasgow College of Building & Printing

HND, Design for Print, Web Design & Authoring

Completed an HND in Design for Print, Web Design & Authoring, covering print and web design principles.

Tech stack

Software and tools used professionally

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