
Nic Mccrossan
@nicmccrossan
I lead creative delivery, client operations, and high-performing agency teams.
What I'm looking for
I've spent 25+ years leading creative services, client delivery and studio operations across agency environments.
At MadeBrave, I direct delivery standards, workflow, budgets and resourcing across a multi-disciplinary client roster including Bank of Scotland, Firstbus, Velux, Medtronic, Diageo and Tunnock's. I protect creative quality and client trust by resolving delivery risks before they reach the client.
Previously at Frame Agency, I led creative services and studio delivery for a team of 80+ across creative, artwork, production and support functions. I managed high-volume, multi-channel campaigns for clients including VisitScotland, RBS, ScotRail and Subway, with accountability for supplier costs, budgets and delivery timelines.
I've also led campaign management and traffic at STV Creative, managing regulated broadcast and digital delivery. I build practical processes, clear governance and scalable ways of working that help teams deliver strong creative work on time and on budget.
Experience
Work history, roles, and key accomplishments
Creative Services Manager (Operations)
MadeBrave
Sep 2021 - Present (5 years)
Senior lead directing creative delivery, client servicing standards, and team performance across a multi-client, multi-disciplinary roster. Owns project financials, client budgets, and delivery forecasting, and acts as primary escalation point for delivery risk.
Education
Degrees, certifications, and relevant coursework
Glasgow College of Building & Printing
HND, Design for Print, Web Design & Authoring
Completed an HND in Design for Print, Web Design & Authoring, covering print and web design principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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