nicky bolton

I am an experienced medical care coordinator with a proven track record of improving patient satisfaction and streamlining healthcare processes. In my current role at Payer-Matrix, I have successfully coordinated medication refills and managed prescription access logistics for over 150 members monthly, resulting in a 20% reduction in wait times. I have also researched and clarified insurance benefits for 200+ members per quarter, leading to a 95% member satisfaction rate and a 30% reduction in coverage-related inquiries.

At Bryn-Mawr Medical Specialist, I created a centralized contact database for pharmaceutical reps, improving efficiency and reducing patient wait times by 25% within 6 months. I also optimized the prior authorization process for cardiac procedures, resulting in a 30% increase in approvals in just 6 months.

As an Accolade Hybrid Advanced Health Assistant, I translated complex benefit package information into clear and actionable language, empowering clients to make informed decisions. I also addressed contextual barriers in client care, resulting in improved care, increased medication compliance, and reduced avoidable hospital admissions. I am skilled in active listening, workflow management, and client engagement, and have a strong understanding of health insurance policies and claims investigations.