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Ngwuoke victory

@ngwuokevictory

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Experienced virtual assistant driving efficiency through automation and exceptional client support.

Nigeria

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What I'm looking for

I'm looking for a remote or hybrid virtual assistant role where I can apply automation and process improvements to boost efficiency, support executives, and contribute to a collaborative, growth-oriented team focused on measurable results.

I am a results-driven virtual assistant who consistently improves productivity through process automation and focused task management, delivering measurable outcomes such as a 30% productivity increase and 95% first-call issue resolution. I manage email and calendars for executives, coordinate travel to reduce costs, develop complex spreadsheets to track projects, and support social media growth.

I prioritize reliability, clear communication, and technology-first solutions, using tools like Google Workspace and Microsoft Office to streamline operations and reduce repetitive work. I hold virtual assistant and social media management certifications and enjoy creating systems that free leaders to focus on strategy.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Afriment

Jul 2025 - Aug 2025 (1 month)

Managed email accounts for 5 executives and coordinated travel for 10+ trips, increasing email productivity by 25% and reducing travel costs by 20%; provided customer support resolving 95% of issues on first call.

Calendar Organization Data Entry Google Workspace Customer Service Social Media Management Process Automation

Virtual Assistant

Applyards

May 2025 - Jul 2025 (2 months)

Implemented automation for data entry that reduced data entry time by 40% and maintained backups and complex spreadsheets, improving project efficiency by 15%; delivered 95% client satisfaction with 99.5% accuracy on quotas.

Process Automation Data Entry Spreadsheets Backup Research Customer Service Google Workspace

Personal Assistant

YGA Lawfirm

Feb 2024 - Jun 2024 (4 months)

Provided customer support to 20+ clients with a 95% first-call resolution rate, managed calendar scheduling to reduce missed appointments by 30%, and developed reports that improved operations efficiency and client satisfaction.