Nguyễn Ngọc Nhi

At Goldsun Food, I lead and coordinate service staff in a high-volume restaurant environment, managing table assignments, staff allocation, and service flow during peak hours.

I resolve customer complaints and service issues with a professional, customer-focused approach while ensuring service standards, hygiene requirements, and operating procedures are met.

I support new-staff training, guide team members to improve service performance, and work closely with restaurant management to maintain service quality and achieve operational targets.

As a final-year Marketing student at IS - VNU, I bring marketing research, content creation, social media marketing, sales, and upselling skills to improving customer experience, retention, and restaurant brand image.