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Ngandwe NkanduNN
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Ngandwe Nkandu

@ngandwenkandu

ICT Technical Officer at TUSO Business Dynamics Limited, deploying digital systems and supporting electronic health records across healthcare sites.

Zambia
Message

At TUSO Business Dynamics Limited, I led digital systems deployment and readiness assessments across assigned sites, with pre-deployment checks and post-deployment verification.

As Electronic Health Records Officer at Lusaka Provincial Health Office – CDC HIV/TB Project, I led SmartCare EHR training and implementation across healthcare facilities. I also configured PostgreSQL databases and supported system upgrades, testing, and deployment with partners.

I designed and deployed LAN and WAN networks, troubleshot software, network, and hardware issues, and conducted data quality assessments. I generated analytical reports to support decision-making.

Earlier, I supported SmartCare implementation and trained healthcare staff at Ministry of Health – Bauleni Health Centre. My career achievement includes successful SmartCare Pro deployment in Northern, Muchinga, Lusaka, and Western Provinces in Zambia.

Experience

Work history, roles, and key accomplishments

MH

Revenue Officer

Ministry of Health

Dec 2018 - Sep 2019 (9 months)

Managed financial records for premium healthcare services and ensured accuracy of billing statements. Facilitated company scheme enrolments.

MH

Health Information Officer

Ministry of Health

Oct 2018 - Dec 2018 (2 months)

Maintained healthcare data accuracy using DHIS2 and SmartCare. Conducted audits to improve data quality and compliance with reporting standards.

MH

Medical Records Clerk

Ministry of Health

Nov 2015 - Sep 2018 (2 years 10 months)

Provided technical support for SmartCare implementation and conducted trainings for healthcare staff on system usage and data management. Maintained healthcare data accuracy using DHIS2 and SmartCare.

BR

Airtel Trade Dealer

Brandworx

Feb 2015 - May 2015 (3 months)

Trained Airtel money agents on service delivery and compliance. Managed branding of Airtel booths and outlets, and resolved customer complaints.

Education

Degrees, certifications, and relevant coursework

NA

National Institute of Public Administration

Bachelor of Science, Information Technology

Pursuing a Bachelor of Science in Information Technology, expected to complete in December 2027.

QU

Quadrupleplay

MikroTik Certified Network Associate, Networking

Earned the MikroTik Certified Network Associate certification in 2026.

University of Washington logoUW

University of Washington

Leadership and Management in Global Health, Leadership and Management

Completed a certification in Leadership and Management in Global Health in 2021.

ND

Network Dynamics

CISCO CCNA Routing & Switching, Networking

Earned the CISCO CCNA Routing & Switching certification in 2015.

NA

National Institute of Public Administration

Diploma, Information Systems & Programming

Completed a Diploma in Information Systems & Programming in 2012.

UW

University of Washington

Project Management in Global Health, Project Management

Completed a certification in Project Management in Global Health in 2021.

SS

Sofnet Systems

Computer Application Programs and Microsoft Office Package, Computer Applications

Completed a certification in Computer Application Programs and Microsoft Office Package in 2021.

GA

Gospel Outreach Christian Academy

GCE 'O' Level, General Education

Completed GCE 'O' Level in 2009.

Tech stack

Software and tools used professionally

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