Looking for a job

Nicole Desmond

@nfdesmond

Message

I'm a senior customer service representative looking to transition to a career in database development.

United States

Message

What I'm looking for

I seek hands-on database or data-engineering roles where I can design schemas, build SQL solutions and Python tools, improve data quality, and grow technical expertise within collaborative teams.

Junior database developer proficient in database design, data modeling, SQL development, and Python programming.

♦ Hands-on experience with MySQL and familiarity with Oracle systems

♦ Python for scripting, data transformation, and GUI development

♦ CompTIA DataSys+ certified

♦ 7+ years in customer service identifying business goals and translating them into solutions

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

Blue Buffalo Company

Jun 2018 - Present (7 years 6 months)

Planned, designed, and implemented an internal database tracking 400+ products and 200+ ingredients, reducing customer-support query response time from minutes to seconds and improving CRM data consistency.

MySQL SQL Python Database Design GUI (Tkinter)Data Cleaning CRM Stored Procedures

Junior Database Developer

Self Employed

Designed and implemented a 35+ table MySQL database and Python Tkinter front-end for HR and inventory management, including automated sample data generation and secure access via views and stored procedures.

MySQL Python Tkinter Database Design Data Modeling Stored Procedures Data Automation Git Github

Education

Degrees, certifications, and relevant coursework

Rio Salado College

Associate of Applied Science, Database Development / Information Technology

2022 - 2023

Associate of Applied Science in Information Technology with a Database Development track completed between August 2022 and December 2023, focusing on database development and administration and Python programming.