Neil Dupree

Provided remote and on-site technical and diagnostics support to Field Service Technicians and Amazon Fleet Technicians, assisting with complex EV hardware, software, and communication issues. Managed technical cases in Jira, performed remote analysis of vehicle logs using Vector CANalyzer and UDS, and built an AI tool for detecting intermittent isolation resistance issues.

Advanced from S2 to S5 Service Technician, achieved 6 Tesla Technical Certifications, and earned promotion to Shop Supervisor within the first 3 years. Led a team of technicians to resolve complex vehicle issues while maintaining KPIs like utilization rate and customer satisfaction, and mentored technicians on diagnostic best practices.

Built and operated a one-person automotive service business, independently managing diagnostics, repairs, service writing, parts sourcing, accounting, vendors, and customer relationships. Demonstrated strong independent problem-solving by continuously expanding technical knowledge and delivering realistic solutions across a wide range of vehicle concerns.

Specialized in drivability diagnostics, advanced electrical troubleshooting, and system analysis across a wide variety of complex vehicle concerns. Utilized advanced scan tools, diagnostic procedures, and manufacturer service information to deliver accurate repair solutions.

Developed diagnostic, drivability, and repair skills outside of the Ford ecosystem and gained experience with new methods of problem-solving with various makes and models. Developed strong relationships with team members and customers.

Advanced from entry-level technician to fully certified ASE Technician and Ford System-trained Technician within 3 years.

Graduated from Tesla START Technician Level II program, ranked among the top 3 graduates.

Earned an Associate of Applied Science in Automotive Systems Technology.