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Neeraj Raj

@neerajraj

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Product Manager at Signalmash building API-driven CPaaS products for messaging, voice, and omnichannel communications.

India

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At Signalmash, I manage CPaaS products for messaging, voice, and omnichannel communications. I work across the product lifecycle, from discovery and roadmap definition through delivery, launch, and iteration.

I partner with engineering, design, sales, and customer success to turn business and customer needs into reliable, developer-first solutions. My focus includes platform scalability, performance, and usability.

At Plivo, I worked in the API Product Management Team, analyzing how routing changes affected customer acquisition and retention. I also developed operational metrics and investigated API/XML issues.

Earlier, at IDeaS Revenue Solutions, I provided Tier 2 technical support and resolved 99.2% of issues without transferring them to Tier 3 within a few months of training. At Wipro, I supported and troubleshot enterprise projects for Telstra.

Experience

Work history, roles, and key accomplishments

Current

CPaaS Support & Product Manager

Current

Signalmash

Dec 2025 - Present (10 months)

Product Manager with 4+ years of experience in the CPaaS (Communications Platform as a Service) space, building scalable, API-driven communication products across messaging, voice, and omnichannel platforms. Experienced in owning the product lifecycle end-to-end—from discovery and roadmap definition to delivery, launch, and iteration.

I work closely with engineering, design, sales, and customer s

Senior Prod-Ops Engineer

Plivo

Nov 2024 - Nov 2025 (1 year)

Role in the API Product Management Team

> Devise and execute the day-to-day operations tasks under the product team
> Determine potential metrics to reduce the cost of operations and support
> Analysing the impact of routing changes on customer acquisition and retention
> Formulate analytics to drive key success metrics and contribute to operations strategy setting
> Investigate and assist in res

Product Operations Engineer

Plivo

Oct 2022 - Oct 2024 (2 years)

Devise and execute the day-to-day operations tasks under the product team.
Determine potential metrics to reduce the cost of operations and support.
Analyze the impact of routing changes on customer acquisition and retention.
Formulate analytics to drive key success metrics and contribute to operations strategy setting.
Investigate and assist in resolving complex API/XML related issues.
Monitor se

Senior Product Analyst (Rayden)

Phreesia

Jul 2021 - Nov 2022 (1 year 4 months)

Worked as Senior Product Analyst (Rayden) at Phreesia.

Senior Technical Support Engineer

IDeaS Revenue Solutions

Oct 2020 - Mar 2021 (5 months)

Promoted from Technical Support Engineer to Senior Technical Support Engineer
Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support within few months of training