At Teneo, I architect and ship conversational AI systems, including a React analytics dashboard for monitoring agent performance and conversation trends. I also build bots for retail, automotive, and travel, and created a process builder that turns scripts or visual canvases into deployable conversation flows.
At Valcon, I led work on ML-driven personalised pricing engines and managed and mentored a team of data scientists. I also delivered a customer segmentation model that enabled a 20% uplift in loyalty conversions for a UK-based energy giant.
My personal projects include Python tools for detecting and redacting sensitive information in text and images, plus an LLM-driven script documentation generator. I focus on privacy-conscious AI and data systems, including work with Azure AI, NLP, and conversational platforms.
