Open to opportunities

Nereah Otieno

@ndo

Nairobi accountant skilled in QuickBooks, Xero, and iTax. Bookkeeping, VAT, payroll, and reconciliations. CPA in progress.

Kenya

Message

What I'm looking for

I'm seeking a customer-centric role where I can improve CSAT and retention, apply CRM and analytics skills, mentor teammates, and drive operational improvements and sales growth.

I am an accountant based in Nairobi with experience in bookkeeping, tax compliance, payroll processing, and financial record management across professional services and startup environments. I currently manage bookkeeping and statutory compliance for multiple client entities at Thama and Associates, working with QuickBooks and Xero to maintain accurate ledgers, reconcile KES and USD bank accounts, and prepare tax returns through iTax.

My accounting experience began at Kisafi, where I progressed from administrative support to accounting intern and later bookkeeper, maintaining financial records, preparing VAT returns, and supporting monthly reporting. This progression provided hands-on exposure to the full accounting cycle, including accounts receivable tracking, bank reconciliation, and financial data preparation.

I also worked remotely in a call center role at Aventus, handling high daily call volumes and maintaining detailed CRM records, which strengthened my accuracy in data handling and client account management.

I hold a Bachelor of Commerce in Accounting from Kenyatta University and am currently pursuing the CPA qualification with KASNEB. I work with QuickBooks, Xero, Microsoft Excel, and iTax to support financial reporting and compliance.

Experience

Work history, roles, and key accomplishments

Current

Accountant

Current

Thama and Associates

Jul 2025 - Present (8 months)

Manage bookkeeping and ledger maintenance for 5 client entities, support month-end closes for millions in combined transactions, and ensure 100% on-time statutory deductions and PAYE filings via iTax.

Tax Filings Quickbooks Payroll Processing Bank Reconciliation VAT Compliance Excel Accounts Payable Accounts Receivable

Call Center Representative

Aventus

Sep 2021 - Sep 2023 (2 years)

Handled 50–70 inbound/outbound calls daily, maintained detailed records in Konnektive CRM, and sustained customer satisfaction scores above 90% while reducing repeat contacts.

Konnektive CRM Customer Service Call Handling Customer Retention Data Entry Communication Issue Resolution

Bookkeeper

Kisafi

Jan 2020 - Sep 2021 (1 year 8 months)

Maintained accounting records in QuickBooks and Xero, prepared monthly VAT returns and reconciled control accounts, and produced monthly financial summaries for management.

Quickbooks Xero VAT Filing Bank Reconciliation Accounts Receivable Financial Reporting Excel

Accounting Intern

Kisafi

Sep 2019 - Jan 2020 (4 months)

Assisted with bank reconciliations, invoice entry, ledger updates, and payroll schedule preparation while verifying transactions in QuickBooks against source documents.

Quickbooks Bank Reconciliation Data Entry Payroll Support Invoice Processing Record Verification Excel

Customer Care & Administrative Assistant

Kisafi

Sep 2018 - Sep 2019 (1 year)

Handled ~30 customer inquiries daily via phone and email, maintained customer records in Salesforce and Excel, and coordinated office schedules, supplier deliveries, and recruitment logistics.

Salesforce Customer Service Administrative Support Excel Scheduling Records Management Onboarding Support

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Commerce, Accounting

Completed a Bachelor of Commerce (Accounting) program at Kenyatta University covering accounting principles, financial reporting, and related coursework.