Navsangeet Dhillon
@navsangeetdhillon
Software Quality Professional with 7+ years in manual, GUI, API testing and technical support across Agile and Waterfall.
CanadaWhat I'm looking for
I’m a Software Quality Professional with 7+ years of industry experience in software testing and technical support. I’ve worked across Manual Testing, GUI Testing, Web Application Testing, and testing across the Software Development Life Cycle using both Waterfall and Agile Methodology.
In my recent role, I tested a SaaS-based CRM, loyalty, and SMS/email marketing platform used by retailers in regulated industries. I perform exploratory testing, API testing (Postman or Insomnia), Database validation (SQL queries), cross-browser/device checks, and debugging UI/network issues using browser developer tools, while validating accurate customer engagement metrics across dashboards and reports.
I also strengthen quality through clear execution and collaboration—creating bug reports, managing tickets in ClickUp, writing and accessing test cases in Qase, supporting sprint planning and backlog grooming, and documenting release notes to Confluence. Previously, I worked on real estate forms across Canada (using TestRail, Azure DevOps, and JIRA) and I’ve led QA efforts by prioritizing tasks around deployment deadlines; earlier, I supported Microsoft 365 products as a Team Lead and advisor.
Experience
Work history, roles, and key accomplishments
Tested a SaaS CRM/loyalty platform across mobile (iOS/Android), email clients, and web UI, including exploratory, GUI, and API testing. Validated data accuracy and customer engagement metrics, managed defects in ClickUp, and collaborated on sprint planning and QA sign-offs.
Quality Assurance Analyst
NexOne
Jan 2021 - Jan 2023 (2 years)
Worked across multiple real-estate form projects by prioritizing QA work and translating business requirements into test plans. Conducted functional and integration testing, managed bugs in Azure DevOps/JIRA, and led regression and pre-deployment sanity testing to prevent issues from reaching production.
Provided advanced guidance to team members and served as an escalation point for customer issues across Microsoft 365 products, bridging customer needs with backend engineering. Delivered daily operational documentation and performed troubleshooting for Exchange, SharePoint, Dynamics 365, Excel, and Outlook problems.
Resolved Microsoft 365 technical issues by troubleshooting Exchange Online and SharePoint scenarios and diagnosing Excel query problems. Investigated network connectivity issues using Fiddler and supported customer resolution for Outlook and advanced Excel function questions.
Performed manual testing across GUI and backend systems, creating and verifying test cases against project documentation. Documented defects in a bug tracking system, supported production issue triage, and executed functional, smoke, regression, and integration test cycles.
Education
Degrees, certifications, and relevant coursework
Concordia University
Master's in Quality Engineering, Quality Engineering
2016 - 2018
Grade: 3.89/4.3
Master's in Quality Engineering with a GPA of 3.89/4.3 from September 2016 to April 2018.
Punjabi University
Bachelor's in Mechanical Engineering, Mechanical Engineering
2010 - 2014
Grade: 7.0/10.0
Bachelor's in Mechanical Engineering from August 2010 to June 2014 with a GPA of 7.0/10.0.
Availability
Location
CanadaAuthorized to work in
United StatesJob categories
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