At J2W, supporting Lenovo India Pvt. Ltd., I provide ticket-based technical support for Lenovo laptops and desktop systems. I investigate reported issues, gather system information, and troubleshoot Windows, hardware, software, and connectivity problems.
I use Microsoft Dynamics 365 to track support cases and document findings, resolutions, and escalations. I resolve issues within my technical scope and escalate complex or unresolved cases to the appropriate teams.
At Practo Technologies, I managed SaaS application support tickets using Salesforce and investigated issues with login, booking workflows, and feature access. I also built a desktop Banking Management System using Java Swing and MySQL, with account creation, form validation, and JDBC database integration.
