Open to opportunities

Namnah Abdussamad

@namnahabdussamad

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I coordinate international travel bookings, quotations, supplier communication, and client journeys.

India

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What I'm looking for

I'm looking to contribute to international travel operations, coordinating bookings, suppliers, quotations, documentation, and client communication while continuing to grow in tourism and travel management.

I support end-to-end international FIT and group travel enquiries at Westbird Holidays, coordinating flights, suppliers, quotations, invoices, and client communication.

I handle flight bookings through the Akbar Travels Agents Portal, work with airlines, hotels, DMCs, and vendors, and generate invoices in Traventry. I also support visa documentation and arrival-card submissions for destinations including Thailand and Malaysia.

My MSc in International Tourism Management, completed with Distinction at University College Birmingham, builds on my practical experience in travel operations, destination research, and cross-cultural client service.

Earlier, I developed SEO outreach strategies at Acodez IT Solutions, leading link-building teams, analysing competitor performance, and using Ahrefs and SEMRush to improve rankings and domain authority. At University College Birmingham, I also supported prospective students through outreach, CRM management, events, and admissions guidance.

Experience

Work history, roles, and key accomplishments

Operations Executive

Westbird Holidays

Feb 2026 - May 2026 (3 months)

Supported end-to-end coordination of international FIT and group travel enquiries, handled flight bookings via Akbar Travels Agents Portal, and generated invoices using Traventry. Coordinated with airlines, hotels, DMCs, and vendors for availability and quotations.

Travel Coordination Flight Booking Support Supplier Coordination tour costing Quotations Invoice Generation Traventry Travel Research Client Communication Microsoft Office

Student Ambassador

University College Birmingham

Nov 2023 - Apr 2025 (1 year 5 months)

Acted as a key university representative, promoting the campus to prospective students and parents at events like Open Days and Applicant Days, and facilitated a seamless transition for new students by providing direct support during orientation.

CRM Management Student Engagement Event Support Communication Skills

Enrollment Adviser

University College Birmingham

Aug 2024 - Aug 2024 (0 months)

Collaborated with faculty, staff, and the marketing department to develop inclusive student engagement strategies and refine outreach campaigns. Guided applicants through the entire admissions process, providing clarity and support to improve completion rates.

Admissions Student Engagement Communication Skills Outreach

SEO Outreach Specialist

Acodez IT Solutions Ltd

Jan 2022 - May 2023 (1 year 4 months)

Analysed website performance and competitor backlink profiles to identify SEO opportunities, leading to the development and implementation of a targeted link-building strategy. Acquired high-quality, niche-relevant backlinks through strategic outreach and provided data-driven, SEO-friendly content recommendations.

SEO Link Building Competitive Analysis Outreach Content Recommendation

Digital Marketing – SEO Outreach Team Lead

Acodez IT Solutions Ltd

Apr 2021 - Jan 2022 (9 months)

Led and trained a team of link builders to achieve monthly targets, fostering continuous improvement through process innovation and regular progress reporting. Collaborated with SEO and content teams to develop data-driven strategies.

Team Leadership SEO Link Building Data Analysis Reporting

Junior SEO Analyst

Acodez IT Solutions Ltd

Jul 2020 - Apr 2021 (9 months)

Identified and acquired high-quality, niche-specific backlinks by conducting competitor analysis and engaging with external prospects to build partnerships and enhance domain authority. Supported a cohesive SEO strategy by collaborating with internal marketing teams and utilising advanced tools like Ahrefs and SEMRush.

SEO Link Building Competitive Analysis Ahrefs SEMrush