Nabila adelia

Coordinated daily branch administration and operations at a newly established location, working with branch leadership, internal audit, cashier, and warehouse functions. Verified customer documents and transactions, reconciled cash, and prepared daily transaction reports and monthly operating reports for Unit Head evaluation meetings.

Conducted weekly physical stock counts and reconciled inventory records for over 100 pledged assets, including electronics, gold, and vehicle ownership documents (BPKB), to maintain accurate inventory records. Supported monthly internal audit activities by preparing pledged items and warehouse records for review and verification.

Processed customer payments, pawn renewals, and collateral redemptions in Pugindo, the company's internal transaction system. Reconciled daily cash inflows and outflows against system records and prepared daily transaction reports and supporting Excel cash records.

Welcomed customers, explained pawn services, and directed customers through initial service steps, helping reduce avoidable waiting time. Coordinated customer requests with cashier and operational staff while maintaining friendly and professional service.

Managed product listings and order administration across Shopee, Tokopedia, Lazada, and TikTok Shop, covering approximately 250 fashion and sleepwear SKUs. Processed up to 100 customer orders daily, including shipping label preparation and order fulfillment coordination.

Recorded and updated new book inventory using Microsoft Excel, supporting accurate library and collection records. Scanned journals and prepared files for digital archiving, helping convert physical materials into organized digital records.

Completed vocational high school with a focus on multimedia, gaining skills in digital content creation and design.