At HTC Global Services, I provide first- and second-level support to healthcare clinicians and staff, documenting contacts and troubleshooting steps. I troubleshoot issues affecting patient care and support EMR workflows across client accounts.
As an Independent IT Consultant, I provide IT support, device setup, and Microsoft 365 administration for small business clients. I also maintain and troubleshoot Apple, HP, Lenovo, and Dell computers.
At Michigan Supreme Courts, I delivered Tier II support for MiFile and OnBase using ServiceNow and ITIL 4 practices. I improved system uptime by 20% through cross-functional coordination and kept hardware and software asset records accurate.
At Michigan 3rd Circuit Courts, I supported internal and executive users, imaged and deployed computers, and resolved incidents 30% faster through troubleshooting and knowledge documentation. I hold ITIL 4 Foundation and CompTIA A+ certifications.
