Musa Rahat
@musarahat
Customer support and automation specialist driving efficiency and revenue growth.
PakistanWhat I'm looking for
I am a customer support and automation specialist with hands-on experience in technical troubleshooting, CRM optimization, and workflow automation for SMBs. I have built end-to-end automations using Make.com and n8n and delivered workflows for email campaigns, proposal generation, data scraping, and recruitment pipelines.
I consistently exceed performance targets through effective lead qualification, cold calling, and clear client communication, having made 180ā200 outbound calls daily and handled 300+ daily client interactions on high-volume campaigns. I have experience managing leads in Salesforce and improving processes to drive retention and engagement.
I bring a results-oriented mindset, critical thinking, and strong business communication to roles focused on sales development, automation, and operations, and I enjoy streamlining processes that boost efficiency and measurable business outcomes.
Experience
Work history, roles, and key accomplishments
AI Automation Specialist
SecondEmployee
Jan 2025 - Present (8 months)
Built end-to-end automations for SMBs using Make.com and n8n, delivering workflows for email campaigns, proposal generation, real estate data scraping, and recruitment pipelines to improve efficiency and engagement.
Sales Development Representative
CanadaAutoExpertsCorp
May 2024 - Jul 2024 (2 months)
Made 180ā200 daily outbound calls to auto loan leads, verified eligibility, handled objections, and qualified prospects to drive pipeline growth and lead conversion.
Sales Development Representative
PromoGen
Oct 2023 - Mar 2024 (5 months)
Prospected via cold calls, email, and LinkedIn (200+ calls/day), qualified decision-makers, and managed leads in Salesforce to exceed pipeline targets for a US project.
Operator / Dispatcher
DTechSolutions
Jan 2022 - Jan 2023 (1 year)
Handled 300+ daily client interactions across three UK taxi campaigns, ensured seamless bookings and issue resolution, and improved efficiency through optimized dispatch and performance reporting.
Education
Degrees, certifications, and relevant coursework
The City School
O Level, Secondary Education
Completed O Level secondary education with coursework typical of Cambridge O Level curriculum.
Roots Millennium
A Level, Secondary Education
Completed A Level studies following Cambridge A Level curriculum.
BUBahria University
Bachelor of Science, TV & Digital Media
Pursued Bachelor of Science in TV & Digital Media program at Bahria University.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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