Muller EngelbrechtME
Open to opportunities

Muller Engelbrecht

@mullerengelbrecht

I am a passionate and hard working individual. I am also told I'm a fast learner.

South Africa

What I'm looking for

I am looking for companies that value their employees and will help them grow and reach the heights they are capable of.

I am currently a Data Analyst with a passion to increase my skills within the field. I have also been fortunate enough to be able to start exploring the worlds of Data Science, Project Management, Product Management and so on through conversations and mentorship programs.

My interests currently is to find my next road, if that is to remain a Data Analyst and expand my skills there or venture out into the product world I feel like I am ready for that challenge.

My goal has always been to pursue my dream of immigrating out of South Africa and whichever path will help me achieve this is the one I will follow.

Experience

Work history, roles, and key accomplishments

DS
Current

Junior BI Analyst

Digital Outsource Services

Nov 2023 - Nov 2023 (0 months)

Analyzing data and provide insight as to success rates and possible changes.
Use SQL to query data and and build power BI reports.
Perform Analysis using SQL and R Studio.

DS

Retention Insight Analyst

Digital Outsource Services

Sep 2021 - Nov 2023 (2 years 2 months)

Analyzing data and provide insight as to success rates and possible changes.
Use SQL to query data and and build power BI reports.
Perform Analysis using SQL and R Studio.

DS

Level one eSports Trader

Digital Outsource Services

Jun 2018 - Aug 2021 (3 years 2 months)

• Uploading of traded events onto the company website.
• Manually trade events when required.
• Manage risk for both the company and the customer.
• Identifying negative behavior in customer betting patterns.
• Expand offer of the E-Sports package.

DS

Reconciliation Specialist

Digital Outsource Services

Jun 2017 - May 2018 (11 months)

Reconciling processor data with company data.

DS

Risk Agent

Digital Outsource Services

Jun 2016 - Jun 2017 (1 year)

• Analyzing customer accounts and determine risk to the company
• Assisting the fraud team to help uncover and stop fraudulent activity
• Assist call center agents with daily queries.

DS

Customer Service Agent

Digital Outsource Services

Nov 2014 - Jun 2016 (1 year 7 months)

Handling the Chat Rooms
Customer Relations
Promoting upcoming games
Assisting with inbound and outbound support queries

Education

Degrees, certifications, and relevant coursework

Muller hasn't added their education

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Tech stack

Software and tools used professionally

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Muller Engelbrecht - Junior BI Analyst - Digital Outsource Services | Himalayas