Looking for a job

Mrs Hashmi

@mrshashmi

Compliance operations professional at ACE Money Transfer handling international remittance verification, transaction, and account cases.

Pakistan

Message

What I'm looking for

I’m seeking to apply my frontline compliance experience as a Compliance Operations Analyst in a fast-moving digital finance environment.

At ACE Money Transfer, I handle international remittance cases involving transactions, customer verification, compliance, and accounts. I work with Operations and Compliance teams to progress cases and escalate flagged items correctly.

I follow AML/CTF and data protection procedures when verifying customers and handling sensitive information. My compliance training includes GDPR, UK client money safeguarding, and risk management.

Previously, at T.Tech, I managed customer escalations and coached team members on performance and service quality. I’ve also led sales teams at Fares Solution and was recognized as Top Sales Agent at Skyfare LTD.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

ACE Money Transfer

Jan 2026 - Present (10 months)

Resolved transaction, verification, compliance and account-related cases for international remittance customers. Worked with Operations and Compliance teams to progress cases and escalate flagged items.

KYC AML CTF GDPR Case Management Escalation Handling Customer Verification Remittance Operations Data Protection Communication Skills

Customer Service Representative / Team Lead

T.Tech

Jan 2023 - Dec 2025 (2 years 11 months)

Managed customer escalations and resolved complex service issues. Coached team members to improve performance and contributed to workflow improvements.

Customer Service Escalation Management Team Leadership Coaching Quality Assurance Workflow Improvement