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Monusha Shaik

@monushashaik

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Salesforce Developer specializing in Apex, CRM solutions, and front-end technologies.

Zimbabwe

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What I'm looking for

I am looking for Salesforce development roles where I can solve complex CRM challenges, work closely with stakeholders, and deliver measurable process improvements in a collaborative team.

I am a dynamic Salesforce Developer with hands-on experience at Capgemini, delivering CRM solutions using Apex, Visualforce, and Service Cloud configurations. I collaborate with clients to gather requirements and translate them into scalable Salesforce implementations.

I have built custom objects, validation rules, workflows, triggers, and test methods, and handled data migration and permissions to improve business processes and user satisfaction. I also apply HTML, CSS, and JavaScript to enhance user interfaces and Lightning/Visualforce pages.

Notable project outcomes include reducing stockouts by 15% and increasing inventory turnover by 20% for a retail implementation, and improving call handling efficiency with a 30% reduction in average handling time. I seek roles where I can continue improving CRM workflows and deliver measurable business impact.

Experience

Work history, roles, and key accomplishments

Salesforce Developer

Capgemini

Dec 2022 - Feb 2024 (1 year 2 months)

Implemented Salesforce solutions including Visualforce pages, custom objects, Apex classes and triggers, and Service Cloud configurations; improved inventory processes and call center efficiency across client projects.

Apex Visualforce Service Cloud JavaScript HTML CSS Data Migration Workflows

Education

Degrees, certifications, and relevant coursework

VEMU Institute of Technology

Bachelor of Engineering, Electrical and Electronics Engineering

2018 - 2022

Completed an undergraduate program in Electrical and Electronics Engineering from June 2018 to November 2022, focusing on core EE topics and practical coursework.