Monika Thakur
@monikathakur1
I optimize real-time workforce coverage, schedules, reporting, and service-level performance.
IndiaWhat I'm looking for
I'm currently supporting AMEX GBT workforce management in Gurugram, monitoring real-time staffing, service levels, adherence, occupancy, and interval performance to identify coverage gaps.
I've managed intraday schedule adjustments, staffing requirements, attendance activities, and daily and weekly WFM reporting. Previously at Concentrix, I tracked labor performance, productivity, overtime, and attendance trends while preparing end-of-day shift reports and supporting cross-functional teams.
My earlier MIS and business analyst roles at Teleperformance, Origo Commodities, and Bajaj Finance built my foundation in client reporting, spreadsheets, business tracking, documentation, and operational coordination.
Experience
Work history, roles, and key accomplishments
Workforce Management - RTA / Scheduling
AMEX GBT
Jan 2025 - Present (1 year 7 months)
Monitored real-time staffing, service levels, adherence, occupancy, and interval performance to identify coverage gaps. Managed intraday schedule adjustments and prepared daily/weekly WFM reports to support operational planning.
Education
Degrees, certifications, and relevant coursework
VNS Institute of Management
Master of Business Administration, Human Resource
Pursued an MBA in Human Resource, focusing on management and organizational behavior.
Unique College Bhopal
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration, gaining foundational knowledge in business principles.
Availability
Location
IndiaAuthorized to work in
Job categories
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