At WNS GLOBAL SERVICES PVT LTD, I manage real-time operations for multiple India-based client business units in a Shared Services environment. I monitor workload, service levels, staffing variance, occupancy, productivity, and adherence against operational targets.
Previously, as a Real-Time Analyst at Advatix APAC Logistics PVT LTD, I managed real-time adherence and intraday schedule adjustments, and published performance reports on service levels, ASA, adherence, and contractual KPIs. I also provided decision support during volume spikes and backlog situations.
At Teleperformance PVT LTD, I automated performance-tracking dashboards using Advanced Excel and Power BI, reducing manual reporting work by approximately two hours. I also developed an interactive Power BI dashboard for the Super Clothing Store project and streamlined data preparation.
