Monika Brzezinski

As an Operations & Strategy Lead, I collaborate with the CEO to develop and implement business strategies, analyze operational processes, and lead department heads to enhance productivity and company culture. I track KPIs, manage resources, and ensure compliance with regulations while fostering a positive work environment.

Managed and supervised a workforce of 10 team leaders and 100 indirect reportees. Improved operational management processes, implemented strategies to achieve business goals, and performed quality controls to ensure high-quality output while promoting a culture of excellence.

Identified challenges and opportunities within the contact center, developed actionable plans, and collaborated with support teams to meet organizational goals. Managed supervisor responsibilities and addressed employee performance issues.

Focused on identifying root causes for corrective actions, deploying resources effectively, and supporting team members with constructive feedback. Ensured adherence to performance targets and provided backup for the Assistant Contact Center Manager.

Bachelor of Foreign Languages, focusing on developing language skills and cultural understanding necessary for effective communication in a globalized world.

High school diploma in Accounting and Commercial Expertise, providing foundational knowledge in business practices and financial management.