Monica Namwaapo

Responded promptly to customer inquiries via phone, email, and in-person interactions, assessing needs to achieve satisfaction. Resolved customer complaints efficiently, ensuring the best possible solutions while maintaining detailed records of customer interactions and transactions.

Assisted in the preparation of financial statements, including profit and loss statements, balance sheets, and cash flow statements. Supported budget preparation by gathering data and forecasting future expenses and income, and handled invoices by verifying accuracy and processing payments.

Supported the Finance department by assisting with filing, creating reports, and reviewing budgets. Maintained accounting records and documentation to ensure all files were current, and prepared deposits into banks.

Checked voter identification and verified eligibility, issuing ballots to registered voters and directing them to booths. Ensured the privacy and rights of voters were respected, and monitored the voting process for fairness and compliance with election laws.

Completed an honors degree in finance management, building upon previous studies. Focused on advanced financial concepts and applications.

Studied finance management principles and practices. Gained foundational knowledge in financial record-keeping and data entry.