Open to opportunities

Monica Alvarado

@monicaalvarado

Message

Results-driven Escrow Officer with expertise in calendar and project management, report preparation,

United States

Message

What I'm looking for

Seeking a challenging role that leverages my expertise in escrow operations, customer service, and team management to drive business growth and success.

As a seasoned Escrow Officer with a proven track record of success, I bring a unique blend of adaptability, professionalism, and attention to detail to ensure seamless workflow and high levels of productivity. With expertise in calendar and project management, report preparation, and event planning, I have consistently demonstrated my ability to prioritize tasks, manage multiple projects simultaneously, and build strong relationships at all organizational levels.

Throughout my career, I have honed my skills in customer and vendor relations, document management, title clearance, and presentation skills, making me an invaluable asset to any organization. My proficiency in Office Software, data analysis, and reporting enables me to provide accurate and timely results, even in fast-paced and changing environments.

As a licensed Escrow Officer and Notary Public in the state of Texas, I am well-versed in real estate closing processes, contracts, and loan document knowledge. My bilingualism in Spanish has allowed me to effectively communicate with clients and vendors, ensuring a positive experience for all parties involved.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager Escrow Officer

Current

First Title and Escrow

May 2023 - Present (2 years 1 month)

Directed daily operations of the branch, enhancing customer satisfaction and managing staff. Oversaw compliance with regulations and maintained strong relationships with clients and authorities. Led performance appraisals and resolved customer complaints efficiently.

Operations Management Customer Service Compliance Management Relationship Building Project Management Team Leadership Problem Solving

Asst. Branch Manager Escrow Officer

Lennar Title

Jul 2022 - May 2023 (10 months)

Supported the Branch Manager in daily operations, ensuring high productivity and customer satisfaction. Trained new team members and managed the Escrow Office's pipeline, facilitating smooth closings and compliance with regulations.

Training Customer Service Operational Management Compliance Escrow Risk Mitigation Communication Skills Problem Solving

Escrow Officer

Selene Title

Jun 2020 - Jul 2022 (2 years 1 month)

Managed a portfolio of commercial and residential transactions in Texas, ensuring compliance and accuracy in closing documents. Acted as a liaison between buyers, sellers, and lenders to facilitate smooth transactions.

Closing Title Commitment Review Compliance Escrow Accounting Communication Skills

Junior Escrow Officer

Austin Title Company

May 2019 - Jun 2020 (1 year 1 month)

Assisted in closing processes, preparing necessary documents and scheduling appointments. Managed post-closing duties and ensured accuracy in all transactions, providing support in both English and Spanish.

Closing Document Management Scheduling Customer Service Problem Solving

Escrow Assistant

Independence Title

Oct 2015 - May 2019 (3 years 7 months)

Arranged delivery of earnest and option money, reviewed contracts, and managed communication with clients. Prepared files for closing and ensured compliance with all necessary documentation.

Contract Review Client Communication Compliance Scheduling Customer Service