Open to opportunities

Molly Gerrety

@mollygerrety

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Dedicated professional with strong customer service and evaluation skills.

United States

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What I'm looking for

I am looking for a role that values customer interaction and allows me to utilize my skills in a supportive environment.

I am a dedicated and adaptable individual with a strong background in customer service and evaluation roles. My experience as a cashier at Papa John's honed my ability to handle customer orders efficiently, while also developing my skills in managing payments and refunds. I pride myself on being punctual and dependable, always ready to tackle any task at hand.

In my role as a nanny, I provided a safe and enjoyable atmosphere for children, building personal relationships with families and ensuring their childcare needs were met. Additionally, my experience as a pet sitter allowed me to create a playful yet responsible environment for pets, easing owners' worries while they were away. Currently, I work as a Search Engine Evaluator, where I rate the quality of search engine results and provide feedback on AI ChatBot responses, further enhancing my analytical skills.

Experience

Work history, roles, and key accomplishments

Current

Search Engine Evaluator

Current

Welocalize

Mar 2023 - Oct 2024 (1 year 7 months)

Evaluated and rated the quality of search engine results and AI ChatBot responses. Provided detailed feedback on search result blocks to improve performance.

Search Engine Evaluation Data Analysis Quality Assurance Critical Thinking

Pet Sitter

Pet Care

Jun 2022 - Oct 2023 (1 year 4 months)

Managed pet care needs and requests, creating a playful yet responsible environment for animals. Communicated with pet owners, providing security and updates to ease their concerns while they were away.

Pet Care Communication Customer Service Reliability

Nanny

Child Care

Nov 2021 - Aug 2022 (9 months)

Provided comprehensive childcare services to families, ensuring a safe and enjoyable environment for children. This role involved building positive relationships with individuals of all ages.

Childcare SAFe Relationship Building Communication

Cashier

Papa Johns

Jul 2020 - Nov 2020 (4 months)

Managed customer transactions, including taking orders via phone and in-person, and processing payments and refunds. This role also facilitated the development of strong customer service skills.

Customer Service Payment Processing Order Taking Communication

Education

Degrees, certifications, and relevant coursework

James River High School

High School Diploma, College Preparatory

2017 - 2021

Activities and societies: Participated in languages all four years

Participated in language studies throughout all four years. Completed dual enrollment and Advanced Placement courses. Maintained an above-average GPA.