At HCLTech, I worked on cloud-based VoIP telephony platforms, troubleshooting phone registration failures, call routing problems, and service disruptions. I also configured and maintained call routing, call queues, auto attendants, and hunt groups based on customer requirements.
Before that, I provided L1/L2 end-user support at HCLTech for enterprise infrastructure, applications, and hardware. I triaged incidents and service requests, supported user access and account issues, and helped resolve issues at the first point of contact or transfer them to specialized technical tiers.
