At Prochant India, I supported US healthcare revenue cycle operations for the St. Vincent and FoundationHealth client accounts. I processed cash application and payment posting in TIMS ERP, reviewing remittance advice and ERA details and researching unmatched or misapplied payments.
I supported invoice generation for equipment-related services by reviewing order and billing inputs, and helped resolve billing queries and account discrepancies. Across two US client accounts, I maintained approximately 95% transaction-processing accuracy.
I created and maintained 8 SOPs for validation, reconciliation, documentation, and exception handling. I also maintained Excel trackers and recurring reports to make pending items and exceptions visible for follow-up.
