Open to opportunities

Mohamed Refaat

@mohamedrefaat

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Junior software tester focused on quality, usability, and continuous learning.

Egypt

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What I'm looking for

I am seeking a junior QA/testing role in a collaborative team where I can apply test design and reporting skills, learn automation, and contribute to delivering reliable, user-friendly software.

I am a motivated junior software tester with hands-on training in test case design, bug reporting, STLC/SDLC practices and practical experience using tools like JIRA, Azure DevOps, TestLink, Postman and basic Selenium. I bring experience in usability testing, troubleshooting, and foundational programming knowledge in HTML, SQL and Java, combined with strong communication, critical thinking and attention to detail.

I completed the fully funded DEPI Software Tester Track and multiple industry courses including ISTQB Foundation Level and black-box/white-box techniques, and I am eager to join a dynamic QA team where I can contribute to software quality while continuing to grow technically under experienced mentors.

Experience

Work history, roles, and key accomplishments

Current

Junior Software Tester

Current

Mylifestyle Company

May 2024 - Present (1 year 6 months)

Report and resolve customer-facing issues while verifying accounts and collecting required data to improve product usability and support quality. Communicate with users to reproduce issues and escalate bugs to technical teams.

Jira Azure DevOps Bug Reporting Troubleshooting Customer Support Postman

Account Advisor

Bank Misr

Oct 2020 - Mar 2024 (3 years 5 months)

Managed customer inquiries and complaints across channels, resolved account issues, and ensured timely communication to maintain service quality and customer satisfaction.

Customer Service Communication MS Office Data Collection Problem Solving

Education

Degrees, certifications, and relevant coursework

Modern Academy - Faculty of Business Administration

Bachelor of Business Administration, Business Administration

Activities and societies: Completed courses and certifications related to software testing (ISTQB Foundation Level, Software Testing Bootcamp, Black Box & White Box techniques), digital marketing and Google Analytics; participated in a 6-month DEPI-funded Software Tester training covering SDLC/STLC, test case design, JIRA, TestLink, Postman and basic Selenium.

Graduated from the Faculty of Business Administration at Modern Academy with a graduation year of 2020 and completed a graduation project graded Excellent.